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Meet our family.
Since day one, Tiffin has been a family business. Our company is filled with employees who have made working at Tiffin Motorhomes a family tradition. It's a kind of loyalty that just isn't seen very often these days. But then again, neither is this kind of quality and service. Here are a few members of the Tiffin family who have built their lives around bringing you a quality product.
Bob founded Tiffin Motorhomes in 1972, and since then the company has manufactured and sold over 65,000 motor homes. With the simple mission of "building lifetime relationships by doing our best to exceed the sales, service and overall ownership expectations of Tiffin Motorhomes' owners and dealers," Tiffin has earned its reputation for having the best products and customer service in the industry.
At an Allegro Club rally, Bob Tiffin joins the plant technicians who knock on every coach door, offering to make whatever minor repairs time and parts allow. At an RV show, RVers — no matter what make or model they drive — line up to shake Bob's hand and visit for a minute. At the plant in Red Bay, Bob spends much of his day greeting walk-in customers, catching up on their families and travels. He can wave at customers through his office window, but most folks feel free to come into his office for a chat. They do that because they can. Because Bob makes them feel welcome, comfortable, important. His sincerity and his commitment to meeting or exceeding his customer's needs are as plain as the pickup truck he often drives to work.
“Our name is on the product, and that’s enough for us to fix whatever is wrong,” he told RV Business. This philosophy is at the foundation of our slogan, "Wherever you go, we go!”
Bob is a 30-year RVIA member, and for his dedication and commitment he was inducted into the Heritage Foundation Hall of Fame in 1999.
The oldest of Bob’s three children, Tim graduated from the University of Alabama and immediately joined the company. From his first job in purchasing, Tim has progressed in his managerial roles to his present position of General Manager.
"In 1997, Daddy led the celebration of Tiffin Motorhomes' 25th Anniversary as a privately-owned Class A motor home manufacturer," Tim said. "That is no small achievement," he added. "It is now my job to see that we excel in the next century and celebrate our 50th anniversary in 2022. My brothers and I feel that we are up to the task and welcome the challenge."
Tim's role, working with the management team, is to solve problems and remove snags in production. The daily production quota is his yardstick. He also is responsible for advertising and branding.
Outside of work, Tim is an accomplished tennis competitor. He is an entrepreneur in his own right. Tim, his wife and children live in Tuscumbia, Alabama, a short drive from the plant in Red Bay.
Van holds a degree in Public Relations from the University of Alabama where he was a place kicker on the Crimson Tide football team.
He now serves the company by managing product development, including research, design, prototype development, promotion and advertising — all key elements in motor home sales.
Van began his career at Tiffin in customer service, where he learned, as his father and grandfather did before him, how to treat customers and focus on solving problems. He has an eye for effective design and keeps his ears open for what features customers like. Van avoids insignificant fads but pursues solid improvements. One of his personal mottos is: "If it isn't broken, break it and change it for the better."
"Competition currently is the keenest in the history of the industry," commented Van. "Customers are the reason we are in business. If we continue to meet their needs, they will keep us in business. It is my job to pay special attention to what customers are telling the motor home marketplace."
Away from the office he is an excellent angler, but his multiple roles in the company have allowed cobwebs to form on his tackle boxes. Van and his wife reside in Muscle Shoals, Alabama.
QUALITY & ASSISTANT PLANT MANAGER
Before joining the company in 1998, Lex Tiffin studied art at the University of Alabama. His sense of design and pattern, and his creative insight, now serve his quest for making quality the #1 goal in the manufacturing process.
Lex has implemented in-line inspection and correction, which means that quality exceptions are fixed immediately after they occur. As a result, the people most familiar with a product are those who fix it. By the time the product gets to the end of the assembly line it is generally "good to go."
Lex says, "We do quality right from the start. Quality cannot be inspected into a product; it must be built into each step of the assembly process. A customer deserves quality. After all, a motor home is a person's home away from home. They want the same quality in their motorized home as they demand in their stationary home."
Lex and his family reside in Russellville, Alabama. Lex also has considerable drawing talent and a very strong interest in the culinary arts.